It’s time to share the lessons, framework and tools of ITSM with all service teams.
What if you could leverage all of the knowledge gained over years of ITSM to help not just IT, but all teams in your organization?
What if every team, from finance to facilities to HR had the tools they need to provide excellent service, to predict demand and plan accordingly, and to respond quickly and efficiently to incidents and problems?
What if an employee in your organization could go to one place to ask for help, regardless of whether they need someone to change a server or a change a light bulb?
What if new technologies such as AI and machine learning could benefit teams across your organization?
That's the vision behind Enterprise Service Management (ESM).
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